Legal

Grievance Redressal

We want every celebration to go smoothly. If something went wrong, please tell us.

Step 1 — Support

Write to support@craftwishes.com (Monday to Saturday, 10:00 am – 7:00 pm IST). Most issues are solved within one working day.

Step 2 — Grievance Officer

If you are not satisfied, contact our Grievance Officer as required by the Information Technology Act, 2000, the IT Rules, 2021, the DPDP Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020:

We acknowledge every complaint within 24 hours and resolve it within 15 days (content removal requests within 36 hours). Please include your invite link and payment ID if relevant.