Legal

Refund & Cancellation Policy

Last updated: 29 October 2026

CraftWishes sells digital services that are activated instantly. This policy explains when you can cancel and when you are entitled to a refund.

1. Before you pay

You can preview every design and build your whole invite for free. Nothing is charged until you press Pay on the checkout page, so you can cancel at any time before that simply by not paying.

2. After payment

Premium is activated on your invite the moment the payment is confirmed. Because the service is delivered immediately, a completed purchase cannot be cancelled for a change of mind. We will, however, refund you in full in these cases:

  • Duplicate payment — you were charged more than once for the same invite.
  • Not activated — your payment succeeded but Premium was not activated, and we could not fix it within 48 hours of your message.
  • Serious technical fault — a fault on our side prevents your invite from opening for guests and we cannot fix it within 48 hours.
  • Money deducted, order failed — your bank or UPI app shows a debit but our checkout shows the payment as failed. Such amounts are normally reversed automatically by the payment partner or your bank within 5–7 working days; if not, we will refund them.

Requests must be made within 7 days of payment. We may offer to fix the problem or switch your invite to another design first; if that does not solve it, we refund.

3. How to request

Email support@craftwishes.com with your invite link, the payment/order ID (shown on your receipt) and a short description. We reply within one working day.

4. How refunds are paid

Approved refunds are issued to the original payment method (card, UPI, bank account or wallet) through Razorpay within 5–7 working days of approval. Your bank may take a few more days to show it. We do not refund in cash or to a different account.

5. Coupons and partial payments

For orders paid with a coupon, only the amount actually paid is refundable. Free (100% coupon) unlocks have no refundable amount.

6. Removal for policy breach

Invites removed because they break our Terms or Content Policy are not eligible for a refund.

7. Contact